Warranty
• Warranty Summary: As per the product mentioned in the box / warranty card
• Service Type: Home service = Prestige service 1800-123-334411
• Covered in Warranty: Manufacturing defects
• Not Covered in Warranty: Misuse and alterations
Process
• End Customers can call the national helpline number and explain the product-related issue or general queries or Installation request to the helpline executive.
• After understanding the query, the executive will either assist to telephonically resolve the complaint or register a complaint about product related issue by generating a Work order ID for “Home Service” eligible complaints subject to calling customer pin code is serviceable as per TTK records.
• There are two types of service: “Home Service” and “Carry-in Service”.
• Products eligible for “Home Service” : Air Fryer, Air Purifier, Barbeque, Built-in Hob, Food processor, Hybrid Combi Cooktops, Induction Cook Top, LPG Gas stove, Mixer Grinder, Juicer Mixer Grinder, Kitchen Hood, Microwave Oven, OTG, Rice Cooker, Steam Cleaner, Electric Mop, Water Purifier, Wet Grinder.
• Select Products eligible for Only “Carry in Service” : Pressure Cooker, Cookware, Pressure Cook-wares, Multi-Cooker, Flask, Gas Guard, Lighter, Vegetable Cutter, Coffee Maker, Deep Fryer, Electric Chopper, Electric Grill, Flip Bin, Hand Blender, Hand Mixer, Steam Iron, Kettle, Juicer, Ladder, Lanterns, Masala Grindr, Microwavable Pressure Cooker, Non Electric Mop, Multi Grater, Ozoniser, Pizza Maker, Popcorn Maker, Roti Maker, Sandwich Maker, SS Utensils, Toaster, Water Bottle.
• Select Products eligible for “Installation/Demo”: Air Purifier, Built-in HOB *, Food Processor *, Hob Top *, Kitchen Hood *, OTG *, Ozoniser, Roti Maker *, Steam Cleaner/ Electric MOP, Vaccum Cleaner. (* are chargeable to end user, plz ask for Installation charges from Helpline executive).
• For “Carry in” service, end customer is advised to carry the product to the nearest authorized Prestige Service Center, the address of which will be sent as a SMS to the calling customer’s valid mobile no. For availing the warranty service, carry the purchase invoice and warranty card copies. The warranty period and terms & conditions are as defined in the warranty card of your product.
• For “Home Service” a representative from the nearest TTK Authorised center will visit you to check your product and advise you accordingly.
• In case repairs are required, the representative will give you an estimate of time and price (if not covered by warranty). For availing the warranty service, provide the Purchase invoice and Warranty card to the visiting representative. The warranty period and terms & conditions are as per defined in the warranty card of your product.
• After resolving your issue, the representative will close your complaint on our central service system. For Service Escalations, please contact the below with your customer complaint number: National Service Manager: customercare@ttkprestige.com

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