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A stale and spoiled sweet item was delivered, which I had gifted to a friend. Unfortunately, the product was in extremely poor and unsafe condition, and they had to discard it immediately due to health and safety concerns. They informed me of the same, and it was a matter of deep embarrassment for me, as I had trusted the reputed quality of Tata products.

This is completely unacceptable. I request that immediate action be taken — including a full refund and appropriate compensation for the inconvenience and humiliation caused. Please investigate this matter urgently to ensure such lapses do not recur.

Sincerely, Ranjan Rj

Subject: Urgent Complaint Regarding Stale and Unsa

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Ferrero Rocher

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Ferrero Rocher Moments Gift Pack, 58 g (10 pcs)

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